Privacy Policy

At Harmonie en Kunst, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

This website is operated by Harmonie en Kunst.

For any privacy-related questions, you can contact us at:

Email: harmonieenkunst@gmail.com
Business Name: Harmonie en Kunst
Address: [Insert business address]
Country: Greece

2. What Personal Data We Collect

When you use our website or place an order, we may collect the following personal information:

Full name
Billing address
Shipping address
Email address
Phone number
Order details
Payment status
IP address
Website usage data
Messages sent through contact forms or email communication

If you order a personalized candle lantern, we may also receive photographs that you choose to send us for the creation of your custom product.

3. How We Use Your Personal Data

We use your personal data only when necessary and for specific purposes, including:

To process and deliver your order
To contact you regarding your purchase
To create personalized candle lanterns when requested
To provide customer support
To issue invoices or receipts
To improve our website and services
To comply with legal, tax, and accounting obligations
To protect our website and prevent fraud

We only collect the information that is necessary for these purposes.

4. Personalized Photographs

For personalized candle lanterns, customers may send us photographs to be incorporated into the final handmade product.

These photographs are used only for the purpose of creating your personalized candle lantern. We do not publish, share, or use your photographs for marketing purposes without your prior consent.

Photographs may be stored for a limited period of time for order support, customer service, or reproduction purposes, unless you request their deletion where legally possible.

By sending us photographs, you confirm that you have the right to use and share them with us for the purpose of creating your order.

5. Payment Information

Payments are processed securely through the payment methods available at checkout.

Harmonie en Kunst does not store your full credit or debit card details. Card payments are handled by secure third-party payment providers.

6. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, support e-shop functionality, analyze website traffic, and provide a better service.

Some cookies are necessary for the website to function properly, such as cart and checkout cookies. Other cookies, such as analytics or marketing cookies, may require your consent where applicable.

You can manage or delete cookies through your browser settings.

7. Sharing Your Data

We do not sell your personal data.

We may share your information only when necessary with trusted third parties, such as:

Payment providers
Courier and shipping companies
Website hosting providers
Technical support providers
Accounting or tax service providers
Legal authorities, when required by law

These third parties may only process your data for the purpose of providing their services.

8. How Long We Keep Your Data

We keep your personal data only for as long as necessary to complete your order, provide customer support, comply with legal obligations, and maintain business records.

Order, invoice, and accounting information may be stored for the period required by applicable tax and accounting laws.

9. Your Rights

Under applicable data protection laws, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to certain types of processing
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent

To exercise your rights, please contact us at:

Email: harmonieenkunst@gmail.com

10. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.